PRIVACY POLICY (Global)

Last Updated: Oct 06, 2025

1) Data Controller

Hilcore Group LLC (USA). Sole contact for privacy, data, and support: [email protected]

2) Data We Process

Identification and Contact: Name, company, job title, email, phone/WhatsApp number, country.

Service Operations: Messages (text/voice) exchanged with the bot, bookings, schedules, preferences, logs.

Billing: Address, country, tax ID (optional), payment history (via Stripe).

Usage/Analytics: IP address, device, cookies, product metrics.

Support/Onboarding: Recordings or transcripts, if authorized by you.

3) Purposes of Processing

To provide the Service (scheduling, reminders, integrations, and support).

Billing and invoicing (subscriptions, receipts).

Security (prevention of abuse/fraud, auditing).

Product improvement (analytics and development).

Consented marketing (news/offers; you can unsubscribe).

4) Legal Basis for Processing

Performance of Contract (provision of the Service).

Legitimate Interest (improvement, security).

Consent (marketing/cookies/use of voice).

Legal Obligation (accounting, fraud prevention).

5) Data Retention

We retain data while your account remains active and for the necessary periods to fulfill legal obligations (e.g., tax/accounting). Afterwards, we anonymize or delete the data.

6) Processors and Third Parties (Sub-processors)

We process data with contracted vendors under security measures: Stripe (payments), Meta/WhatsApp, official WhatsApp Business providers (if applicable), LeadConnector/GHL, OpenAI (text/voice processing depending on configuration), cloud/analytics/support. An updated list is available upon request: [email protected].

7) International Transfers

Your data may be hosted/processed in the U.S. or other jurisdictions. We implement Standard Contractual Clauses (SCCs) and reasonable technical/organizational measures.

8) Data Subject Rights (Global)

You may exercise your rights to access, rectification, update, cancellation/deletion (erasure), objection, restriction, portability, and withdrawal of consent by writing to [email protected]. We will respond within reasonable timeframes in accordance with applicable regulations.

9) Cookies

We use essential cookies (login/checkout) and, with your consent, analytical/marketing cookies. You can manage preferences via the banner or your browser.

10) Security

We implement TLS encryption, access controls, event logging, and the principle of least privilege. We will notify incidents in accordance with the law.

11) Minors

The Service is not directed at minors under the age of 18. If a minor has sent us data, please request its deletion at [email protected].

12) Communications via WhatsApp and Email

By using the Service, you consent to operational communications (confirmations, reminders, support) via WhatsApp and email from the assigned numbers/accounts.

13) Changes to the Policy

We will publish updates with a new “Last Updated” date. We will notify you of significant changes via email or within the Service.

14) Sole Contact

[email protected]